Shipping Info

Shipping Time

We strive to ship products from our warehouse within 48 hours.  Occasionally, factory productions are delayed, but our policy is to ship all orders within 10 business days. If there is going to be a delay with your order, we will contact you by email. 

Shipments and Tracking

Most Silverbrooke XOXO packages are shipped via USPS.  You will receive a tracking number by email when your order is shipped. 

Order Changes

Silverbrooke XOXO processes orders as quickly as possible; therefore, we cannot guarantee any changes to your order once it has been submitted. If you need to change or cancel your order, please contact us as soon as possible by email at We will do our best to assist you with your order change request.