Silverbrooke XOXO is not currently set up to process returns at this time. We hope to add this to our store in the near future. For broken or defective items, we offer refunds to the original form of payment. Please follow the procedures in the Warranty section below.
Silverbrooke XOXO is not currently set up to process exchanges at this time. We hope to add this to our store in the near future.
If you have a broken or defective item, you must contact us by email within 7 days of receiving your merchandise. In your email submission, you must include pictures and a description of the damaged item. Please note that your email does not guarantee a replacement or credit. You must be able to identify your transaction from the email receipt you received at the time of purchase. The best method is to locate your email receipt and forward that email to us at firstname.lastname@example.org. Our order processing staff will review your email submission within 72 hours.
If your warranty claim is approved Silverbrooke XOXO will issue a replacement product, if one is available. If the same product is no longer available, a credit will be issued back to your original payment method. You must be able to identify your transaction from the email receipt you received at the time of purchase.
Please allow put to 4 weeks to process Warranty resolution transactions. This processing time may be longer during holiday seasons. Processing time may extend during the holiday season.
Please do not return products to Silverbrooke XOXO without an authorization. Any unauthorized returns will be forfeited upon receipt by Silverbrooke XOXO.
Our warranty does not cover damage to Silverbrooke XOXO products caused by modification, misuse, abuse, or negligence. Ordinary wear and tear to jewelry products should be expected. Silverbrooke XOXO jewelry is fashion jewelry and should not be expected to be as durable as fine jewelry which sells for $100's or $1000's more.
Please do not expose Silverbrooke XOXO products to harsh chemicals, rough environments or water. This includes, but is not limited to, pools, hot tubs, showers, spas, steam rooms, jewelry cleaning solutions, silver polish, or leather cleaner. We strongly recommend removing all Silverbrooke XOXO jewelry when washing your hands or bathing.
Silverbrooke XOXO is not responsible for lost or stolen merchandise.